The Ombudsman Service has the power to make decisions that are binding on the coaching and mentoring industry which includes, but is not exclusive to: Coaches, Mentors, Formal Education Bodies, Private Commercial Training Organisations, Professional Bodies, Support Groups, and Commercial Organisations in their jurisdiction unless the grievance is successfully challenged through the courts.
Appeals will only be considered if new evidence of a significant nature is presented and the Head of Appeals considers that if the new evidence had been available at the time of the hearing, it would have altered the resolution, or outcome, or sanctions applied.
Appeals, where the Sanction is deemed unfairly harsh in relation to the event, will also be considered by the Head of Appeals.
Appeals must be made in writing within 30 calendar days of notification of the original decision. The appeal is required to clearly outline the grounds on which the appeal is being made. All appeals must be made in the first instance using the relevant Appeals form.
A Head of Appeals and Appeals Panel will be appointed by the Head of Ombudsman Service, who will be a member of the IRCM CIC’s Board of Directors. The Appeals Panel must always be comprised of an odd number and including the Head of Appeals, must be a minimum of three members who were not involved in any way whatsoever with the original hearing.