The Ombudsman Service has the power to make decisions which are binding on the Professional Bodies, Formal Education Bodies, Private Commercial Training Organisations, Support Groups, Coaches, and Mentors in their jurisdiction unless the grievance, dispute, or complaint is successfully challenged through the courts.
Appeals will only be considered if new evidence of a significant nature is presented and the Head of Appeals considers that if the new evidence been available at the time of the hearing, it would have altered the outcome or sanctions applied.
Appeals where the sanction is deemed unfairly harsh in relation to the event will also be considered by the Head of Appeals.
Appeals must be made in writing within 30 calendar days of notification of the original decision. The appeal is required to clearly outline the grounds on which the appeal is being made. All appeals must be made in the first instance to the Director of Compliance using the Appeals form.
A Head of Appeals and Appeals Panel will be appointed by the Director of Compliance and will be a member of the IRCM’s Board of Directors. The Appeals Panel must always be comprised of an odd number and including the Head of Appeals, must be a minimum of three members who were not involved in any way whatsoever with the original hearing.