The Ombudsman Service encourages the resolution of grievances relating to a Coaches, Mentors, Support Groups, Formal Education Bodies, Private Commercial Training Organisations, Professional Bodies, or Commercial Organisations professional conduct (professional misconduct, professional malpractice, bringing the coaching/mentoring industry into disrepute), by using direct means.
Therefore, Complainants should first approach the Respondent about their grievance and if possible, negotiate a satisfactory resolution.
The Ombudsman Service can act as facilitator, as it recognises and understands:
- that not all Complainants are successful or wish to approach their Respondent.
- that not all Respondents wish to deal with their Complainant directly.
If the Complainant has not been successful or either party wishes the Ombudsman Service to act as facilitator; the Complainant/Respondent requesting this service must first read the Ombudsman Service Policy and then complete the Request for Facilitation and Discussion Form.
Although the Ombudsman Service states that a single investigation may be incorporated into multiple disputes/complaints about the same topic, where a Request for Facilitation and Discussion is received; it will be maintained as a single investigation.
The Ombudsman Service does not accept any responsibility for costs or expenses related to or incurred through any grievance, dispute or complaint.