The Ombudsman Service encourages the resolution of grievances relating to a Coaches, Mentors, Support Groups, Formal Education Bodies, Private Commercial Training Organisations, Professional Bodies, or Commercial Organisations professional conduct (professional misconduct, professional malpractice, bringing the coaching/mentoring industry into disrepute), by using direct means.
Therefore, Complainants should first approach the Respondent about their grievance and if possible, negotiate a satisfactory resolution. Formal Complaints should only be registered when Facilitation and Discussion has proven to fail.
Please note: the Ombudsman Service states that a single investigation may be incorporated into multiple disputes/complaints about the same topic, where this occurs the Complainant will be notified.
The Ombudsman Service does not accept any responsibility for costs or expenses related to or incurred through any grievance, dispute or complaint.