The Role of the Ombudsman Service

Ombudsman Service roleThe IRCM CIC is the only independent Regulator in the Coaching and Mentoring Industry and as part of its remit, the IRCM CIC provides an Ombudsman Service for the Coaching and Mentoring Industry consumers.

The role of the Ombudsman was first created in Sweden more than 200 years ago and was designed to provide protection for the consumer where there was a substantial imbalance of power between the consumer and that state.  Today Ombudsman have been extended to include other private and independent sectors.

The IRCM CIC provides each consumer with an independent authority to address grievances, disputes, and/or complaints (referred to as grievances throughout the Ombudsman Service) in line with current consumer policy.

The first step in the IRCM CIC’s Ombudsman Service procedure is one of facilitation.  Where a resolution cannot be found in facilitation, the consumer has the right to raise a formal complaint.

The Ombudsman Service has the power to make decisions that are binding on the:

  • Professional Bodies, Support Groups, Formal Education Bodies, Private Commercial Training Organisations, Coaches, and Mentors in their jurisdiction unless the dispute/challenge is successfully challenged through the courts.
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  • industry-related Commercial Organisations not listed above that are in their jurisdiction unless the dispute/challenge is successfully challenged through the courts.
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  • non-industry related Commercial Organisations where the product and/or service is coaching or mentoring related unless the dispute/challenge is successfully challenged through the courts.

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Ombudsman Service
Ombudsman Service Register
Ombudsman Service Case Studies

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Currently, all information provided by and correspondence with the IRCM CIC is in English.