Case Studies
Case Studies are generated from a number of origins.
The first is from the grievances lodged with the Ombudsman Service; while the second may be generated from one specific detail in an Ombudsman Service grievance, or online advertising, or social media advertising, or publications, or publication advertising, or feedback provided by a consumer, etc.
Ombudsman Service Case Studies
Non-delivery of services/products including Unprofessional Behaviour
This case study is based on two Formal Complaints that were lodged by Consumers (clients) against a person describing themselves in their advert as a Coach.Issuing Invalid Qualifications
This case study is based on a Formal Complaint that was lodged by a number of students against a Private Commercial Training Organisation.Issuing Invalid Accreditations/Credentials
This case study is based on a Formal Complaint that was lodged by a number of students against a Private Commercial Training Organisation and involved an accreditation from a Coaching and Mentoring Professional Body.Professional and Ethical Behaviour of Respondents
This case study is based on a Formal Complaint that was lodged by a number of students against a Private Commercial Training Organisation. In the Ombudsman Service investigation, it was determined that the Respondents did not communicate in a professional manner.Conflict of Interest leading to Non-delivery of Services
This case study is based on a Formal Complaint that was lodged by a Consumer against two Coaches.
Case Studies
Industry Terminology – Qualification vs Accreditation/Credentialing
This case study is based on a number of Formal Complaints that were lodged by students against a Private Commercial Training Organisation. In its investigation, the Ombudsman Service found that, although the Private Commercial Training Organisation is accredited by a Coaching and Mentoring Professional Body, the Private Commercial Training Organisation issues both a ‘qualification’ and its own ‘accreditation’. This leads to confusion for Consumers.Issuing Invalid Qualifications and Accreditations/Credentials
This case study is based on a number of Formal Complaints that were lodged by students against a Private Commercial Training Organisation when they discovered that their ‘qualification’ was not recognised on employment applications.
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Currently, all information provided by and correspondence with the IRCM is in English.
