The Role of the Ombudsman

The IRCM CIC is the only independent Regulator in the Coaching and Mentoring Industry providing an Ombudsman Service for the Coaching and Mentoring Industry consumers.

The role of the Ombudsman was first created in Sweden more than 200 years ago and was designed to provide protection for the consumer where there was a substantial imbalance of power between the consumer and that state.  Today Ombudsman have been extended to include other private and independent sectors.

The IRCM CIC provides each consumer with an independent authority to address grievances, disputes, and/or complaints (referred to as grievances throughout the Ombudsman Service) in line with current consumer policy.

The first step in the IRCM CIC’s Ombudsman Service procedure is one of facilitation.  Where a resolution cannot be found in facilitation, the consumer has the right to raise a formal complaint.

The Ombudsman Service has the power to make decisions which are binding on the Professional Bodies, Support Groups, Formal Education Bodies, Private Commercial Training Organisations, Coaches, and Mentors in their jurisdiction unless the dispute/challenge is successfully challenged through the courts.