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Conditions, Toolkit, and Terms for all REGISTERED
Coaches, Mentors, Education Bodies/Training Organisations,
Professional Bodies, Commercial Organisations

The IRCM’s toolkit provides the currently REGISTERED Coaches, Mentors, Formal Education Bodies, Commercial Training Organisations, Professional Bodies, and Commercial Organisations with everything they need to understand how the IRCM can help market, publicise, and promote themselves and their organisation effectively.

These terms, conditions, and toolkit applies to REGISTERED Coaches, Mentors, Formal Education Bodies, Commercial Training Organisations, Professional Bodies, and Commercial Organisations.

These terms, conditions, and toolkit are the basis for ACCREDITED Professional Bodies and Commercial Organisations.

© 2012-2022 International Regulator of Coaching and Mentoring CIC.  All Rights Reserved.
Issue 4: September 2022

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This toolkit, including the relevant terms and conditions, is defined specifically so that the consumer (client, customer, student, member) understands the difference between Coaches, Mentors, and all coaching and mentoring organisations who have committed to the excellence of the industry, by demonstrating that they REGISTERED with or ACCREDITED by the IRCM.
These terms, conditions, and toolkit do NOT apply to individuals/organisations who are not found on the IRCM’s Directories unless explicit permission has been granted.  For explicit permission, email directories@ircmcic.org.

1. Conditions

All individuals/organisations that are REGISTERED on the relevant IRCM Directory have selected to demonstrate their commitment to excellence by abiding by the IRCM's Coaching and Mentoring Industry Codes of Conduct:

  • Codes of Conduct
  • Code of Industry Standards and Ethics
  • Coaching and Mentoring Industry Core Competencies
  • IRCM's Disciplinary Procedures
  • and recognising the Coaching and Mentoring Industry Ombudsman Service.

If there is any breach of these Codes of Conduct, the IRCM reserves the right to remove the individual/organisation from the relevant Directory as a Registered Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation; and they may only be reinstated once the breach has been resolved.

Each individual/organisation that is REGISTERED on the relevant IRCM Directory agrees to comply with the Toolkit listed below.

As per the Directory Disclaimer, the detail held for each individual/organisation was correct at the time of the individual's/organisation's application or renewal and it is the responsibility of the individual/organisation to maintain the detail on their Directory entry and provide regular updates as necessary.

Under no circumstances will the Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation imply IRCM approval or suggest that they are in partnership with the IRCM.

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Each individual/organisation REGISTERED with the IRCM may refer to their organisation as REGISTERED, see point 2 below.

In the event of any grievance, dispute, or formal complaint, the IRCM uses the Ombudsman Service.

All grievances, disputes, or formal complaints will be dealt with respectful and in the first instance using the facilitation process. 

The Ombudsman Service will ensure that there is no conflict of interest.

Should facilitation not provide a satisfactory outcome for both parties, a formal complaints procedure exists to protect all parties involved - the Professional Body, IRCM, and all consumers.

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PARTICIPATION

in determining the Industries future

As a representative of the Coaching and Mentoring Industry, each REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation will be provided with the opportunity to become involved with the IRCM to protect the industry's Consumers through active participation in driving the industry forward and determining the industry's future.

This will be done through regular feedback, input, and survey responses.

Click this link for more information.

2. Toolkit 

The International Regulator of Coaching and Mentoring CIC, also known as IRCM is recognised internationally for its work to promote excellence in Coaching and Mentoring, in order that the consumers benefit from high-quality services and products within the coaching and mentoring industry.

As a REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation with a current registration on the relevant IRCM’s Directory, you can use the IRCM’s name in full or abbreviated on your website (linking back to your Directory entry), on your stationery, or on other promotional materials to raise your own profile, increase your credibility, and promote your organisation.  Please send a copy of all promotional materials, stationery, prospectuses, signage, exhibition stands, press releases, advertisements, and any other material; and all links where you use the IRCM’s name on your website or any internet materials and where you link it to on the IRCM’s website; to directories@ircmcic.org to confirm the validity of using the IRCM’s name.

International Regulator of Coaching and Mentoring CIC

IRCM

You require explicit authority to use the IRCM’s name on certificates – membership, training, etc.  All Coaches, Mentors, Education Bodies/Training Organisations, Professional Bodies, or Commercial Organisations are required to email directories@ircmcic.org for clarification and gaining explicit authority.

If you are unsure of your use of the IRCM’s name, please email directories@ircmcic.org.

  1. Every REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation that selects to use the IRCM’s name to raise their profile, accepts the terms and conditions stated on this webpage.  
    Please note that these may change from time to time and it is your responsibility to be aware of the current terms and conditions.
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  2. As per the point above, the following formats may be used:

    International Regulator of Coaching and Mentoring CIC

    IRCM

  3. Each use of the name must be an accurate representation of your listing on the IRCM’s Directory:
    • IRCM Registered Coach
    • IRCM Registered Mentor
    • IRCM Registered Coach and Mentor
    • IRCM Registered Formal Education Body
    • IRCM Registered Commercial Training Organisation
    • IRCM Registered Professional Body
    • IRCM Registered Commercial Organisation.
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  4. Each use of the name must link back to your listing on the IRCM’s Directory.
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  5. The IRCM’s name is not your branding, therefore the use of the name must be in proportion to the size of page, advert, etc. and demonstrated accurately as a recognition of your organisation's registration on the IRCM Directory.
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  6. It is important that you represent your registration on the IRCM Directory accurately, and that you are not suggesting that you or your organisation is in partnership with the IRCM.
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  7. You are required to send a copy of all promotional materials, stationery, etc. and the links where you use the name on your website or any internet materials; to directories@ircmcic.org to confirm your validity of using the IRCM’s name.
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  8. Where you have gained explicit authority to use the IRCM’s name on certificates – membership, training, etc. – you are required to submit a template for approval.
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  9. Any misuse of the IRCM’s name will ensure that your registration on the relevant IRCM Directory is removed, and may only be reinstated once the misuse has been resolved.

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The International Regulator of Coaching and Mentoring CIC, also known as IRCM is recognised internationally for its work to promote excellence in Coaching and Mentoring, in order that the consumers benefit from high-quality services and products within the coaching and mentoring industry.

As a REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation with a current registration on the IRCM’s Directory, you may only use the IRCM’s logo if you request specific approval from directories@ircmcic.org.

  1. Every REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation that selects to use the IRCM’s logo to raise their profile, accepts the terms and conditions stated on this webpage.  
    Please note that these may change from time to time, and it is your responsibility to be aware of the current terms and conditions.
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  2. You may only use the IRCM's logo if you have specific approval.
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  3. If you have specific approval and do not have a usable copy of the IRCM’s logo, please email directories@ircmcic.org.
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  4. You may use one of the formats provided by the IRCM.
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  5. You may not change the IRCM logo.
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  6. You may not change the colours on the IRCM's logo.
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  7. If you need to enlarge or reduce the size of the logo, you have permission to do so proportionally.
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  8. There must be white space around the IRCM logo.
    At a minimum, half the size of the picture.
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  9. Each use of the logo must be an accurate representation of the reason you were granted approval to use the IRCM's logo.
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  10. Each use of the logo must link back to your registration on the IRCM’s Directory, or to a specific page on the IRCM's website.
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  11. The IRCM’s logo is not your branding, therefore the use of the logo must be in proportion to the size of the page, advert, etc.
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  12. It is important that you represent your relationship with the IRCM accurately, and that you are not suggesting that your organisation is in partnership with the IRCM.
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  13. You are required to send a copy of all promotional materials, stationery, etc. and the links where you use the logo on your website or any internet materials; to directories@ircmcic.org to confirm the validity of using the IRCM’s logo.
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  14. You may not use the IRCM’s logo on certificates – membership, training, etc.
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  15. Any misuse of the IRCM’s logo will ensure that your registration on the IRCM Directory is removed, and may only be reinstated once the misuse has been resolved.

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The International Regulator of Coaching and Mentoring CIC, also known as IRCM is recognised internationally for its work to promote excellence in Coaching and Mentoring, in order that the consumers benefit from high quality services and products within the coaching and mentoring industry.

As a REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation with a current registration on the IRCM’s Directory, you can use the IRCM’s badge on your website (linking back to your Directory entry), on your stationery, or on other promotional materials to raise your own profile, increase your credibility, and promote your organisation.  Please send a copy of all promotional materials, stationery, etc. and the links where you use the logo on your website or any internet materials; to directories@ircmcic.org to confirm the validity of using the IRCM’s badge.

You require explicit authority to use the IRCM’s badge on certificates – membership, training, etc.  All REGISTERED Coaches, Mentors, Education Bodies/Training Organisations, Professional Bodies, and Commercial Organisations are required to email directories@ircmcic.org for clarification and to gain explicit authority.

If you have not received your copy of your print and website badge, please email directories@ircmcic.org.

  1. Every REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation that selects to use the IRCM’s badge to raise their profile, accepts the terms and conditions stated on this webpage.  
    Please note that these may change from time to time and it is your responsibility to be aware of the current terms and conditions.
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  2. If you do not have a usable copy of the IRCM’s badge, please email directories@ircmcic.org.
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  3. You may use one of the formats provided by the IRCM.
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  4. You may not change this badge.
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  5. You may not change the colours on this badge.
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  6. If you need to enlarge or reduce the size of the badge, you have permission to do so proportionally.
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  7. There must be white space around the IRCM badge.
    At a minimum, half the size of the picture.
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  8. Each use of the badge must be an accurate representation of your registration on the IRCM’s Directory:
    • IRCM Registered Coach
    • IRCM Registered Mentor
    • IRCM Registered Coach and Mentor
    • IRCM Registered Formal Education Body
    • IRCM Registered Commercial Training Organisation
    • IRCM Registered Professional Body
    • IRCM Registered Commercial Organisation.
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  9. Each use of the badge must link back to your registration on the IRCM’s Directory.
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  10. The IRCM’s badge is not your branding, therefore the use of the badge must be in proportion to the size of page, advert, etc. and demonstrated accurately as a recognition of your organisation's registration on the IRCM Directory.
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  11. It is important that you represent your registration and accreditation on the IRCM Directory accurately, and that you are not suggesting that you or your organisation is in partnership with the IRCM.
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  12. You are required to send a copy of all promotional materials, stationery, etc. and the links where you use the logo on your website or any internet materials; to directories@ircmcic.org to confirm the validity of using the IRCM’s badge.
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  13. Where you have gained explicit authority to use the IRCM’s badge on certificates – membership, training, etc. – you are required to submit a template for approval.
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  14. Any misuse of the IRCM’s badge will ensure that your registration on the IRCM Directory is removed, and may only be reinstated once the misuse has been resolved.

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The International Regulator of Coaching and Mentoring CIC, also known as IRCM is recognised internationally for its work to promote excellence in Coaching and Mentoring, in order that the consumers benefit from high-quality services and products within the coaching and mentoring industry.

As a REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation with a current registration on the IRCM’s Directory, you can represent yourself by describing your status with the IRCM and linking your website back to your Directory entry, on your stationery, or on other promotional materials to raise your own profile, increase your credibility, and promote your organisation.

Please send a copy of all links, promotional materials, stationery, prospectuses, signage, exhibition stands, press releases, advertisements, and any other material; and all links where you use your status on the IRCM’s Directory on your website or any internet materials and where you link it to on the IRCM’s website; to directories@ircmcic.org to confirm the validity of using the IRCM’s Directory status.

You require explicit authority to use your IRCM’s Directory status on certificates – membership, training, etc.
All REGISTERED Coaches, Mentors, Education Bodies/Training Organisations, Professional Bodies, or Commercial Organisations are required to email directories@ircmcic.org for clarification and to gain explicit authority.

If you are unsure of your use of the IRCM Directory status, please email directories@ircmcic.org.

  1. Every REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation that selects to use their IRCM’s Directory status to raise their profile, accepts the terms and conditions stated on this webpage.  
    Please note that these may change from time to time and it is your responsibility to be aware of the current terms and conditions.
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  2. As per the point above, the following status may be used:

    IRCM REGISTERED COACH
    for all Coaches that are currently registered on the IRCM’s Coach and Mentor Directory.
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    IRCM REGISTERED MENTOR
    for all Mentors that are currently registered on the IRCM’s Coach and Mentor Directory.
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    IRCM REGISTERED COACH AND MENTOR
    for all     Coaches and Mentors that are currently registered on the IRCM’s Coach and Mentor Directory.
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    IRCM REGISTERED FORMAL EDUCATION BODY
    for all Universities, Colleges and Schools that are currently registered on the IRCM’s Education/Training Directory.
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    IRCM REGISTERED COMMERCIAL TRAINING ORGANISATION
    for all Commercial Training Organisations that are currently registered on the IRCM’s Education/Training Directory.
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    IRCM REGISTERED PROFESSIONAL BODY
    for all Professional Bodies that are currently registered on the IRCM’sProfessional Bodies Directory.
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    IRCM REGISTERED COMMERCIAL ORGANISATION
    for all     Commercial Organisations that are currently registered on the IRCM’s Commercial Organisations Directory.

  3. Each use of the status must be an accurate representation of your details on the IRCM’s Directory:
    • IRCM Registered Coach
    • IRCM Registered Mentor
    • IRCM Registered Coach and Mentor
    • IRCM Registered Formal Education Body
    • IRCM Registered Commercial Training Organisation
    • IRCM Registered Professional Body
    • IRCM Registered Commercial Organisation.
      ..
  4. Each use of your status must link back to your entry on the IRCM’s Directory.
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  5. The IRCM’s Directory status is not your branding, therefore the use of the status must be in proportion to the size of the page, advert, etc. and demonstrated accurately as a recognition of your or your organisation's registration on the IRCM Directory.
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  6. It is important that you represent your entry on the IRCM Directory accurately, and that you are not suggesting that you or your organisation is in partnership with the IRCM.
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  7. You are required to send a copy of all promotional materials, stationery, etc. and the links where you use the status on your website or any internet materials; to directories@ircmcic.org to confirm the validity of using the IRCM’s Directory status.
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  8. Where you have gained explicit authority to use the IRCM’s Directory status on certificates – membership, training, etc. – you are required to submit a template for approval.
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  9. Any misuse of the IRCM’s Directory status will ensure that your registration on the IRCM Directory is removed, and may only be reinstated once the misuse has been resolved.

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It is important that when a Consumer does their due-diligence that they are not faced with confusion.

For this reason, you and your organisation are required to maintain consistency across all platforms in your organisation’s name.

This means if you REGISTERED on the relevant IRCM Directory with a specific person or business name, this name must be found across all platforms, from the IRCM’s Directories, through your website, marketing materials, training materials, exhibition materials, certificates, and everything and anything in between.

  1. Every REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation that selects to use the IRCM’s Directory to raise their profile, accepts the terms and conditions stated on this webpage.  
    Please note that these may change from time to time and it is your responsibility to be aware of the current terms and conditions.
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  2. It is recognised that person or business name may change, but where this change occurs and the individual/organisation chooses to change their name for business/trading purposes, it is a requirement that the name is changed on the IRCMs Directory, the individual’s website, and all other marketing, exhibition, etc. materials.
    It is recognised that the individual/organisation may confirm their change of name in the text, showing their previous name.
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  3. It is recognised that Coaches, Mentors, Education Bodies/Training Organisations, Professional Bodies, or Commercial Organisations may select to trade under a different name to that of their legally registered name.  Where this is the case,
    • It is important that both names appear on the IRCM’s Directory, the organisation’s website, and all other marketing, exhibition, etc. materials.
    • Where an individual/organisation is not formally registered but trades under a trading name or the name of their founder, it is important that they are consistent with one or both names on the IRCM’s Directory, their website, and all other marketing, exhibition, etc. materials.
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  4. It is important that you represent your entry on the IRCM Directory accurately, and that you are not suggesting that your organisation is in partnership with the IRCM.
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  5. You are required to send a copy of all promotional materials, stationery, etc. and the links where you use your IRCM’s Directory entry on your website or any internet materials; to directories@ircmcic.org to confirm the validity of using the IRCM’s logo.
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  6. Where you have gained explicit authority to use your IRCM’s Directory entry on certificates – membership, training, etc. – you are required to submit a template for approval.
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  7. Any confusion through the lack of consistency will ensure that your entry on the IRCM Directory is removed, and may only be reinstated once the confusion has been resolved.

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As an IRCM REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation, you will be issued a certificate.

Your certificate is the joint property of the named Professional Body and the IRCM, and remains valid on the proviso that the named Professional Body:

  1. pays their annual IRCM Fees, and
  2. their Declaration is honoured.

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The IRCM recommends that you publish your certificate on your website and include a link to your Directory page on the relevant IRCM Directory.

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The code of conduct sets out the values and conduct that underpin the obligation of each organisation and individual within the coaching and mentoring industry.

This starts with the IRCM and goes through each different type of organisation, coach, and mentor within this industry.

To assist consumers (also known as buyers or end-users) that are buying the products and services provided by each organisation and individual within the coaching and mentoring industry, the IRCM has created a number of codes including a consumer guideline.

As a REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation you have agreed to adhere to:

  • Codes of Conduct,
  • Coaching and Mentoring Industry Standards and Ethics,
  • Coaching and Mentoring Industry Core Competencies,
  • IRCM’s Disciplinary Procedures, and
  • recognise the Coaching and Mentoring Industry Ombudsman Service.

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The IRCM CIC recommends that you include a link to these in your material, so that your consumers fully understand what you have committed to.

3. Terms

All individuals and organisations within the Coaching and Mentoring industry may select to REGISTER their details on one or more of the IRCM's Directories.

Where the REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation does not comply with the Terms, Conditions, and Toolkit you will be contacted and if not resolved, your entry will be removed from the IRCM Directory, and may only be reinstated once the reason has been resolved.

Every REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation will submit their application to register using the online REGISTRATION process and the REGISTERED Terms will apply.

All initial applications include a one-off registration fee.  This is an administration fee to cover the cost of ensuring that the registration is valid and processed in a timely fashion.

Your REGISTRATION will remain valid for as long as your annual fee is paid.

Where your annual REGISTRATION fee is not paid, your Directory listing will be changed from REGISTERED to LISTED.

You may update or change your Directory entry details.
It is recommended that you update or change your Directory entry immediately after a change is approved by the organisation.

It is recommended that if your organisation is no longer trading, or is no longer working within the coaching and mentoring industry; that it is de-registered.

The IRCM may select to remove your entry from the relevant Directory if:

  • The Code of Conduct is breached.
  • The Terms, Conditions, and Toolkit is breached.
  • You bring the IRCM into disrepute.
  • You bring the coaching and/or mentoring industry into disrepute.
  • A formal complaint is made and after investigation, is determined to have foundation and your organisation is Sanctioned.
  • For non-payment of annual fees.

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On resolution, your Directory entry may be reinstated.

You may promote your organisation in line with these Terms, Conditions, and Toolkit.

The IRCM may select to promote your organisation through its news, website, social media, general promotions, or press releases.

When you have a new launch, you are encouraged to contact the IRCM Communication Department and request the IRCM's support in your launch.
Please use the contact form found in the footer of each page of the website.

On Registering, all individuals and organisations agree, acknowledge and accept the IRCM's Data Protection Policy and Data Privacy Statement.

When Registering, all individuals and organisations agree, acknowledge and accept the IRCM's Copyright Statement.

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PROMOTION

of your products and services

Each REGISTERED Coach, Mentor, Education Body/Training Organisation, Professional Body, or Commercial Organisation has the opportunity to promote its products and/or services in selective IRCM publications.

Email directories@ircmcic.org in advance and your promotion may be shared on the IRCM's website with a link to your Directory entry, in the IRCM's newsletters, IRCM's press releases (as appropriate), and other IRCM social media activity.

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Currently, all information provided by and correspondence with the IRCM is in English.