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The Ombudsman Service for the Coaching and Mentoring Industry consumers is a free and easy to use service that provides each consumer with an independent authority to address grievances, disputes, and/or complaints* in line with current consumer policy.  The Ombudsman Service resolves grievances impartially and fairly.
* referred to as grievances throughout the Ombudsman Service

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Ombudsman Service Policies

Ombudsman Service Policies

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Ombudsman Service Procedures

Ombudsman Service Procedures – Step 1: Facilitation
Ombudsman Service Procedures – Step 2: Formal Complaint
Ombudsman Service Procedures – Step 3: Outcomes, Resolutions and Sanctions
Ombudsman Service Procedures – Hearings
Ombudsman Service Procedures – Appeals

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grievance, dispute, complaint resolution
that’s fair and impartial!

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To ensure that you receive all emails from the Ombudsman Service we request that you ensure that @ircmcic.org is added to your whitelist.
If you do not receive an automated response or a response, please check your spam folder.
Thank you.

Ombudsman Service facilitation

© 2011-2022 International Regulator of Coaching and Mentoring CIC.
All Rights Reserved
Version 6 : August 2022

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Ombudsman Service Register
Ombudsman Service Case Studies

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Currently, all information provided by and correspondence with the IRCM is in English.