IRCM CIC Code of Conduct

The International Regulator of Coaching and Mentoring CIC (IRCM CIC) is a company limited by guarantee and a Community Interest Company. The IRCM CIC is the only international regulator approved by the Regulator of Community Interest Companies for the Coaching and Mentoring industry; which is appointed by the United Kingdom’s Department for Business, Energy and Industrial Strategy.

This approval gives the IRCM CIC the authority to carry out international activities for the benefit of coaching and mentoring professionals, professional bodies (accreditation bodies, trade/membership bodies, and associations), training organisations, corporate organisations, and the personal or corporate consumer. As part of this approval, the IRCM CIC maintains an industry recognised Code of Ethics and Disciplinary Procedures which includes the IRCM CIC’s own Code of Conduct.

Integrity is fundamental to the IRCM CIC; and along with our other values of professional conduct, equality and discrimination, duty of care, confidentiality, transparency, and openness; integrity means doing what is right. By acting with integrity, each person involved in the running and the operation of the IRCM CIC (IRCM CIC team) reflects positively on the values and international reputation of the IRCM CIC and the Coaching and Mentoring Industry. This Code of Conduct helps guide us, and as each member of the IRCM CIC team is an ambassador for both the IRCM CIC and the Coaching and Mentoring Industry, this Code defines how the IRCM CIC team should conduct themselves.

Who Must Follow the Code of Conduct?

The IRCM CIC Code of Conduct applies to the IRCM CIC team, whether Director, member of the Leadership Team, or a Team member. The IRCM CIC is an international organisation which is registered in the United Kingdom. As such, each member of the IRCM CIC team involved is subject to both the IRCM CIC Code of Conduct and the laws of the United Kingdom. Each member of the IRCM CIC team must follow the IRCM CIC Code of Conduct, the laws of the United Kingdom, the laws of the country in which they reside; act with integrity, transparency and honesty in all matters; and be accountable for their and the IRCM’s actions and activities.

In alphabetical order:

Business and Financial Records:

The IRCM CIC ensures the accuracy of the information collated and shared as far as it is able.

Directory – the IRCM CIC can only confirm if an individual or organisation has ‘registered’ or gained ‘accreditation’ at a given point in time.  The extent to which you may rely on the information displayed and to be correct is in the hands of the individual or organisation.

The IRCM CIC provides a copy of its Financial Records and CIC report through Companies House in the UK.

Conflict of Interest:

If a potential conflict of interest were to arise the IRCM CIC would make its position plain to both parties, and confidentiality will always be maintained.

Where there is a conflict of interest, the matter will be referred to the IRCM CIC’s Board of Directors who will appoint another member of the IRCM CIC team or a member of the Board to participate in the procedure and process.

Company Assets:

The IRCM CIC holds the largest single register in the world of all individuals and organisations involved within and supporting the Coaching and Mentoring Industry. Each member of the IRCM CIC team, the Coaching and Mentoring Industry, and the consumer/buying public will use this information and will protect the Company’s Assets and use them in the manner to which they were intended.


The IRCM CIC is committed to maintaining the highest degree of personal and commercial confidentiality and the protection of all personal and commercial information we are party to. The IRCM CIC will only disclose information in line with the outcomes of the Ombudsman Service, or where explicitly agreed with an individual/organisation found on the Directory, or where the IRCM CIC believes there is compelling evidence of serious danger to yourself or others if the information is withheld.

Contractual Obligation:

Each individual or organisation upgrading their listing to be recognised as ‘registered’ or ‘accredited’ by the IRCM CIC will abide by the IRCM CIC’s industry recognised Code of Industry Standards and Ethics; Disciplinary Procedures; and recognise the IRCM CIC as the Coaching and Mentoring Industry Ombudsman. The IRCM CIC’s contract will be in detailed written form on application and renewal.

All other contracts will be in detailed written form and may include your aims, activities, costs, timescales and what the IRCM CIC consider as achievable. The IRCM CIC endeavours to meet each contract but where special considerations apply, for example where an external funding provider needs further information, the IRCM CIC may request this information in addition and may be at a later date.

Duty of care:

The IRCM CIC believes that all individuals, businesses and organisations, including the IRCM CIC, should avoid causing any adverse effect on the human rights of people anywhere. The IRCM CIC undertakes to conform to relevant United Kingdom law.

Equality and discrimination:

The IRCM CIC will always strive to be fair and objective in the actions, activities, recommendations, advice and guidance.

The IRCM CIC will not be influenced in its actions, activities, decisions, guidance or recommendations by issues of age, colour, creed, culture, disability, gender, gender reassignment, marriage and civil partnership, nationality, race, religion or belief, sex, or sexual orientation.


The IRCM CIC’s fees are openly available for each individual and organisation.

Where the IRCM CIC is working with a specific individual and/or organisation to provide a different service or product, the fees will be competitive, fair, and where possible accommodate the individual or organisations available budget.

Intellectual Property and Copyright:

The IRCM CIC own all Intellectual Property Rights created by itself and each member of the IRCM CIC team, unless otherwise agreed in advance. Click here for the IRCM CIC’s full Copyright statement. We respect the Intellectual Property Rights and Copyright of all the material and information we receive.

Professional Conduct:

The IRCM CIC takes great care to conduct its own activities professionally; with transparency, openness, and integrity. In all our activities and actions, the IRCM CIC will be completely objective in its judgement, and any recommendations that are made, and it will not be influenced by anything other than in the Industries or your best interests.

Quality assurance:

The IRCM CIC maintains the quality of what it does through constant and ongoing reviews of the aims and outcomes of the service it provides. The IRCM CIC encourages regular feedback and reviews from individuals and organisations both within and without the Coaching and Mentoring Industry.


Each member of the IRCM CIC team is a representative of the IRCM CIC in all their activities, actions, and communication within the team; with the individuals and organisations within the Coaching and Mentoring Industry; with the consumers/buying public; and others. For this reason, no member of the IRCM CIC team will become involved in any political activity; unfair, deceptive; or misleading practices; or any other type of activity that will bring the IRCM CIC into disrepute.


The IRCM CIC clearly sets out the timescales for ‘registration’ and ‘accreditation’ processes. The timescale determines the IRCM CIC’s time allowed for the process. Where the timescale relies on someone outside the IRCM CIC to complete actions or steps, it is outside the control of the IRCM CIC to meet its timescale unless all timescales for each step is adhered to.

The IRCM CIC clearly sets out timescales for the Ombudsman Service.  These timescales determines the IRCM CIC's time allowed for the process, and where the timescale relies on the Complainant, Respondent, or a third party; it is outside the control of the IRCM CIC to meet its timescale unless all timescales for each step is adhered to.

© 2021 international Regulator of Coaching and Mentoring. All Rights Reserved
Version 3: November 2021



Currently, all information provided by and correspondence with the IRCM CIC is in English.