Although the global coaching and mentoring industry is legally unregulated, meaning that anyone can call themselves a coach or a mentor (or both), regardless of their professional background, qualifications, and competencies.
To address this issue, the industry has found a solution in self-regulation; and the International Regulator of Coaching and Mentoring CIC (IRCM CIC) is a UK government-approved Regulator for the protection of the consumers. The IRCM CIC works closely with a number of Professional Bodies that have set independent professional and ethical standards for coaches, mentors, and private commercial training providers.
Although self-regulation can be seen as a big step forward in becoming more professional as an industry, it still doesn’t solve all the industry problems: as seen through the Requests for Facilitation and Formal Complaints lodged with the Ombudsman Service. Not every person or business within the coaching and mentoring industry agrees to comply with the minimal industry-recognised Codes of Conduct.
This Formal Complaint highlights the Consumer challenges when responding to an advert from a Coach and/or Mentor who does not demonstrate their understanding of or agrees to comply with the self-regulation unified international industry codes of conduct – ethics, standards, and competencies.
As the Ombudsman Service received no appeals from the Respondent; the Head of Ombudsman Service concluded that the report, sanctions, and recommendations have been accepted by the Respondent. For this reason, the recommendations and sanctions will be retained on the Ombudsman Service Register until they do. Should further grievances be registered with the Ombudsman Service against this Respondent this complaint will be incorporated into the review.